I have been a long time customer of Pet Nirvana, Bel Air! Kary and Bruce truly care about their business and have a wonderful staff. Everyone has always been so helpful. I love the wide variety of treats, chews and toys for my pup! We’ve also used the bathing facilities and everything has always been clean and nice! My Ozzy loves the hair dryers!! It’s nice to know I have a great pet store nearby that carries good quality food, and for sure one that’s clean, with a variety and that has friendly, knowledgeable staff! Thanks Kary and Bruce!!

I arrived 10:30am with my Labrador Hannah for an appointment. The young intake lady gave me the details of the bath and what I wanted done; bath w/deshedding, trim & file nails, trim pawpads, and hygenic trim fur on backside. She told me all is included in the large dog bath price and hygrnic trim won't be charged for grooming since it's minor nor did she mention any incidental charge. I agreed to all that for $95.00. She also told me it was going to take about 2-3hrs and would get a text. By 2pm never got a text so went to pickup Hannah and wasn’t ready. By 3:30pm she was ready after 5 hrs. so I was at the front to pay. They pulled a bait&switch charging me $30 extra for the hygenic fur trim which I was very taken back and upset about. To add insult to injury i noticed front paws nails were not done. I pointed it out before leaving, they called the tech out to look and the tech said she couldn't do them cause Hannah wouldn’t stay still. So instead of honestly telling me this they further wanted to scam me by being dishonest. The tech got a dremmel while I held my Hannah's legs and she went over the front nails, but they're still too long. Lots of drama, so I don’t recommend this place.

All excuses & Deflection for horrible cuts on both of my Shih-Tzu's. Pet Nirvana complained my dog urinated all over the store, as I saw two other Shih-Tzu's doing the same. Proof the store is not cleaned well. If I save one consumer from this disaster of a pet Groomer= Winning!!! If I save Two=Bonus!!! Three or more= Victory for the pooches & their loving parents!!! My dog had three very small matts. Pet Nirvana WILL charge a $25 fee no matter the size of them. It is a side hustle to boast their profit margin. The proof of VERY poor work is in the pictures. My husband & I both blew our minds when I returned home with the dogs. ATROCIOUS customer service. Also, I will be posting these pictures on my neighborhood fb pages to warn others. PH/WM is a vast area.

Never again, will I take my dogs to this place. They shaved my dogs. Their fur was butchered. Pure laziness, lack of care, customer service. I did not want my dogs SHAVED. This hack job looks like it was performed with a dull pair of scissors. Sloppy, horrible cuts. $175 to have my dog's fur massacred!! *My husband called to address our concerns after I came home with the dogs to talk to owner (Kary). She refused to acknowledge any neglect. Just 100% excuses.

I absolutely love Pet Nirvana!!!!! The owner, Carey & her team, are all about excellent customer/pet service. I feel like family every time I walk in and truly appreciate their help & guidance!!!!! 💛 Fluffy loves her new peanut butter & jelly Redbarn bone !!!😋