The staff is very friendly and helpful. Ernesto is wonderful staff member. I ask how long he worked there, just since October. He will do good here as he is a great team member:)

Great service and always greeting everyone that walk in. It's a very friendly environment to shop for whatever you want or need. They answer every question asked with a lot of knowledge. Thanks to Ernesto for taking care of me today. Great down to earth guy.

Jaiden is a great employee I apologize if I spelled his name wrong. This man showed empathy and compassion while I was there and I really appreciate the service he gave a truly kind hearted man. I love this location because of the prices and great staff like Jaiden. Thank you for continuing to give out great service. This is what keeps me coming back the great service I always receive from the staff.

Normally they give good service, but this last visit was extremely disappointing. I went in with a friend of mine in order to pick up an order. We did not have a medical card issued at the time, and the order placed was for 3oz of product. At the time, we were unaware of Illinois law and the purchase limit. As we went to pick up the order, we talked to an African american woman with fluffy and curly hair, who let us know that they'd be unable to complete our order due to my friend ordering over the state's limitations, and would have to take off product to reduce it. However, how it was handled could have been done better; the woman essentially only gave the option where we would end up losing two ounces in our purchase, instead of offering smaller portions to make it as close to the order we wanted as possible; essentially, it felt to us like she was just trying to get us to do the quick and easy solution so she can move on with the next customer instead of genuinely assisting us with the issue with a amicable best solution. At the end of it, my friend got confused, overwhelmed, and ultimately almost didn't get any of the product he needed for his condition. I decided to attempt to at least get one ounce for him so we didn't take a ride share for nothing, and my friend waited outside, not wanting his condition to cause any problems. When I did, I was told they'd 'have to check if the product is still in stock since they immediately canceled it', and that I had to make an account for me, which caused a delay. My friend was still waiting outside, in 13°F weather during this time. In summary, there was miscommunication, we didn't think our needs were met properly nor handled in an amicable way, and we had a bad time accompanied with the bad weather. Please train your cashiers on ways to be flexible with customer needs; and if you are, please retrain the cashier we had our miscommunication with to ensure her solutions are clearly conveyed and understood by the customer.

I bought a couple of 1g pens and one of them ended up being a dud and wouldn’t smoke. I spoke with Victoria M to rectify it and they provided 11/10 customer service. Not only did they make sure that they provided me a resolution by replacing it with x2 0.5g carts, but they were also so patient with me as there were so many amazing products, I had trouble deciding. I really felt like they were serving me on a path to a quality smoke. Plus the prices are relatively manageable and their product selection is insanely dynamic. Starbuds in Riverside has something for any and all users and even if you’re just visiting the area, i recommend stopping in to experience a quality service, bill, and smoke all in one stop!