No debit option. Always a line almost out the door because their checkout process is painfully slow. Selection and pricing is average at best, not worth the inconvenience of the checkout delays. Disappointing - but would rather spend the extra time I wait in the checkout line driving the extra 5-10 minutes to a place with better product and service. Update (May of 2024): still impossibly slow to the point I've had to leave the line after 15 min of waiting with a dozen people still in front of me. 2-3 checkout counters open max every time, none of them reliably prioritize online orders or move them through quickly. Truly a painful pace all for overpriced, limited selection. Prioritizing $30 walk in customers over $150 online order customers is certainly a business strategy.... not one I'd choose to implement, but different strokes for different folks I guess.

It was all good just a week ago… Until my wife and I went back on Wednesday, 8/21. We were asked for id at the front desk. Everything went smoothly. My wife goes to one register and I go to the other. She is finished before me. As I’m paying, the older gentleman at the front desk comes back in and asks my wife to put her product down, takes it from her to hand to me.. to then tell her to exit due to an error they found after the fact that she had the product in her hands, ready to go home. Procedures have to be in the moment rather than on demand. Human error can happen but our jobs are to reduce the errors as much as possible, especially if we’re the humans associated with the error. Seems like the machine took longer to relay the information to them which would have felt much better being denied at that door rather than at the cashier AFTER having paid for the product. I’m not sure if he was the manager on duty at the time but one of the workers didn’t seem pleased about how the older gentleman handled that situation. My wife and I were upset as we are regulars there, racked in plenty of points. Unfortunately, my wife stated she doesn’t want to business there moving forward. You know what they say, happy wife, happy life! :)

Have had nothing but pleasant experiences when coming to this location. Usually in and out very quickly with no problems. Everyone seems very cool and knowledgeable about the products. Really appreciate the simplicity.

I go fairly regularly. I'm not a weed expert or anything but the place seems pretty nice. $60 off an ounce of flower is nice. Good rewards program. Got a free half ounce recently!

I just came from the framingham location as a medical patient and picked up "shake" from that location. I was very disappointed with the quality of that product and knew I had points to use, so I decided to head to the west roxbury location to get something I liked better. Once inside I tried to explain to the budtender that I was very frustrated with the product from the other location and upset at the cost. I did express that frustration. I explained that I wanted to use my points to get a 1/2 Oz to remedy that situation. Everything was going well until they tried to ring in the flower and it said that my allotment had already been reached. I had not purchased any recreational flower today and the only flower I did buy was medical and should not effect any recreational allotment. The vault employee Dave was rude, unhelpful, condescending, dismissive and then laughed at me as I left frustrated and mortified that I am now going home with sub par product from framingham and nothing from this location and was laughed out of your establishment. Which I know is a mistake on your end as my medical purchases should never effect recreational. Questioning whether I am going to return, when I have 5600 points waiting for me because of the embarrassing interaction with Dave.