The Stone

Very disappointing experience. I attempted to exchange a product that I had just purchased, only to be told that exchanges are not allowed — despite the fact that multiple customers (including regulars) have been exchanging products the same way for quite some time.

What’s frustrating is not even the policy itself, but the lack of transparency and consistency. There was no communication about how a lot of people are returning the specific product I bought. There’s no clear signage about exchanging refunds If a policy exists, it should be applied consistently and communicated up front, not enforced selectively after the fact.

Customer service felt dismissive rather than helpful, and there was no effort to acknowledge the confusion caused by how exchanges have clearly been handled in the past.

I wouldn’t recommend this Shop to anyone. Poor products even worse staff. Ask very specific questions before buying, because what’s allowed seems to depend on who you are or who’s working that day. That’s not how a professional business should operate.

I have been a regular customer here for over a year now because of their consistent prices on concentrates and the variety of 2 gram disposables. Just like their prices, they have maintained consistent quality in their products, until my last purchase, a few weeks ago. I ordered 2x 2g disposables. I got home and opened up the first one and from the first puff, there was something off. When I checked the label, I saw (flavored) next to the strain name. 'Flavored' is very misleading, as that first hit instantly set into my chest like a lung infection. As if that weren't enough, the exhale tasted like chemical cleaner, and the inhale made me feel like I had been punched in the chest. Just sharing the experience to hopefully saving someone from making the grave mistake of purchasing one of these 'flavored' vapes, just stick to the non-flavored options.