Awful business Do not give them your hard earned money. They will deny you specials that THEY advertised. They will ask for extra forms of id when yours is already valid. Theres no way any of them are older than 24 and it shows. Completely unprofessional and rude people running this place. Take your money somewhere else

Great service and great products, staff is super helpful and they provide excellent information.

I purchased a product where one of the flower bud has mold. I couldn’t risk smoking flower exposed to mold, and Windy City cannabis accused me of fraud/providing fake photos and told me there was nothing they could do. Frank and Alex have some of the worst customer service I have ever experienced. Nothing like accusing your customers of fraud after the reach of with product issues, and then denying their request because “more photos weren’t provide.” How many photos of a single flower bud do I need to provide? Because we all know if I provide multiple photos of the same flower bud I’d get accused of fraud too! Until someone higher up responds to my emails, I will continue telling others not to shop at ANY Windy City Cannabis locations. When someone asks to speak to a higher up, that means to transfer to a high up. Telling me “no.” And then hanging up on me should be automatic conditions of firing. Update: Yet you can’t provide me the number to reach out to the grower and state office. Worthless Update: Frank needs to be replaced/retrained. Literally everything is a problem to him. Want to call to see how many points you have? Frank says no and has an issue. Want to call about product availability? Frank says no and has an issue. Want to call about a price verification? Frank has an issue. SOMEONE LIKE FRANK SHOULD NOT BE WORKING IN THE CANNABIS INDUSTRY LET ALONE BE IN CHARGE OF CUSTOMER SERVICE!

I’ve been to this dispensary a handful of times and every single time the customer service has been very good and the selection and price is very good but this time I came a little bit closer towards the end of the day and one of the employees seem to not want to go and take one extra step to make sure that I was satisfied with what I wanted. Something as simple as just switching off an item that I wanted he did not want to do probably caught them on a bad day, but does not change the way that people think about them.

I love Windy City Dispensary. It's the cannabis OUTLET you have to shop at. Great prices, variety and quality products. The Staff there is knowledgeable and super friendly. Thanks to new employer JOE for you amazing customer service.