They're so nice, the store is really cool and so helpful the 24hrs system. My bus get stuck at 3 am and you save me guys, that ice cream and sunset we're really good! loved the bags and little jars too haha.

First experience last week was way better than this second time . The guy at check in was friendly very hospitable. The girls in the back had no enthusiasm it was like they were I was a bother. The waiting room got packed and it smelled like Bad odor . There is no medical separate line So you wait forever. Majority of the dispensaries I go to they have a separate line . The budtender didn’t know about the loyalty program I just signed up so a little patience goes a long way. They need a screen in the back with the prices or something bigger to look at . Tape with prices on the drawers is Tacky and we can’t read them prices . And if you ask the budtender she just rambles off prices faster than a speed of lighting.

Ordered online, went to pick up. Only two people in front of me but still took 20 minutes for my turn. When it was my turn another person took my place since they were waiting for 35 minutes but not sure how that is my issue. Could hear the person running the express pick up talking and chatting to everyone. Never had this issue with their others stores, it's been express at their other stores except here. Edit to response from owner: None of my problems came from how long the window was open or how busy the online orders were. There was 2 people in front of me, that's not a lot. All 100% the staff behind the express counter taking way to long, talking way to long to customers, and other staff allowing others to cut in line. Orders at the express pick up shows itself should have all orders ready before the person enters and should be quick. Again to reiterate, the staff took way to long and let others in front of the line. Not going to the airport location at the very least.

So let me tell you what! I am from Reno. And this is my second time coming to this store! I love the staff! Everyone is nice! It’s clean. The waiting area is cool with the TV display the menu before you are called back. I’d recommend this store any day of the week!

Awesome from start to finish the staff are the right ones in there very pleasant people they deserve a raise. Give them some more $$$$