Idk how some of these other reviews are used to being treated at stores, but I've never had a bad experience here. Maybe nobody else reviewing here was yelled at as a kid lol *sensitive* Everyone's always friendly, I usually do an online express order, the only time I've had to wait more than 10 minutes is when there were 2 other express orders. We usually end up conversing over the different products and stuff while my order is being rang up. Maybe I'm going at the right times or something, I usually go in the afternoon or closer to closing time. Last time there were about 10 customers in the store, I waited maybe 10 mins tops. I mean seriously though, you guys get to go to a store and legally buy marijuana, even if the employee is having a bad day, would you rather go back to the "old system"? Thanks trulieve, you guys haven't let me down!

Yall need to get rid of express all together because you're not using it correctly. It's literally pointless. It's no different from pick-up. There have been multiple occasions where I was waiting in express (whether it be 1st or 5th spot) yet walk-ins and pick-ups get taken care of before me. I can see maybe 1 of the people already waiting going ahead, but people that show up after me? In all other venues, express is meant to be faster and cut the line, so if you can't properly utilize the concept, why even have it as an option? Get rid of it, and you'll have less complaints (maybe). The Staff is friendly and cool, it's just the queue that's bad.

Great experience every time I come here. The employees are friendly, courteous, and super knowledgeable about all the products you sell. Keep up the great work!

This place is a joke. Past 2 times a came here. Only to wait last and this time second to last. Even though I put in an express pick up. Didn’t get called till I finally complained. Only to be called back by a very rude gentleman. Telling me “What?” Saying it was my fault anyways since I got there at 8:30. But the time was 8:20. And I had already been waiting there for about 30 minutes. But it’s still irrelevant. I was the only person on express pick up since walking in. To be skipped by several walk-ins. When I mentioned that. He told me that they couldn’t find my order. Which obviously was a blatant lie. I was the “only” person on express pick up. So there could’ve only been one bag waiting. Plus I saw the same gentleman who “couldn’t find my order”. Just chilling in the back. Smelling product with other customers. Even though they already had an employee helping them. To me it seems that someone half did there job. And when they get called out on it. The response is both rude and unprofessional. Funny how I never have any problem in any other location but this one. Needles to say I will never come back to this location again. I’d rather drive a few miles more and go to a different dispensary. It’s not like I can be treated any poorly. 🤷🏽‍♂️

This place needs to count their days! If I could give no stars I would. The mangers are horrible the area manager is horrible. Worst customer service experience I have ever had. They charged me on their card reader and took money out of my account and said it declined. I let the manager at the time a women know it completed as an atm withdraw but she said it was declined. I watched the money leave my account and she told me no it declined. Made me pay another $45 and try the atm. The other Male manager came in to be more stern about telling me what she already told me. They told me I would have my money back in my money back into my account Tuesday. I called customer support after who stated she sent the area manager an email. I was never followed up with from Saturday and it’s Tuesday. I called in again and they said it was all notated and a ticket was placed for me to receive e credit but I would need to go in to the store and I begged them to not make me go back however I was told this was the only way. I get to the store for yet again another piss poor experience with a higher up manager who came out to me with the rudest attitude and receipts stating I am wrong and she will do nothing for me. I showed her my bank account with the 2 charges I showed the receipts I had and she wasted my time and was rude. I asked her even though I did what they notated I would not be getting my money back.. she told me no call my bank. Which I told her I did call and they told me IT WAS AN ATM TRANSACTION AND WAS COMPLETED. I called customer support again and spoke with a member of leadership who told me this was an on going issue with the card readers that they were experiencing I was one of many. She called the store and no one answered even though I was right there and they were not all busy. Care told me the someone would follow up so we will see. This is horrible bed side manor every time I go they talk inappropriately about their lives to one another it’s just a joke. I would rather pay more and travel to another dispensary. So down hill so fast you would think the staff would care but more importantly the MANAGEMENT