Excellent customer service Shaun was very patient and helpful

Great staff, selection and awesome discounts! Highly recommend!

Bought hundreds of dollars of glass over time from here (even a $300 bong at one point), but after an employee was weird and homophobic to a customer, I stopped shopping here. Also have had multiple occasions where an employee got angry and pushy with me when I asked to see a vape but didn’t buy it. Like, sorry I didn’t want to spend money on something I didn’t want? They knew basically nothing about the products they were selling, so it felt pointless to ask any questions about anything on display. There are plenty of other smoke shops literally within a mile or two. Skip this one.

Absolutely Iconic and the glass is amazing! We just bought a cute yoshi piece and the customer service from Shan is 100/10

Recently having relocated to Boston, I was on the lookout for a solid vape/smoke shop in the area. After reading countless reviews, I settled on City Smoke Shop on Newbury Street. I’m glad I stopped in. The selection here is astounding! It is A LOT to take in! I say this as a frequent customer of vape/smoke shops. They have a massive selection of glassware, glass bowls/connectors, bangers, torches, butane, lighters, pipes, vaporizers, eCigs, rolling trays, wraps, papers, cones, hookah, cigarettes, and every other smoking/vaping product out there! They have a massive selection of refillable vaporizers. They also have a ton of coils, so you know it won’t be an issue finding them when needed. Juice options are limited due to State Laws against flavors, aside from tobacco. They do have a small humidor with a small selection of cigars. It’s clear this isn’t a super popular product here. The quality and selection of the cigars was so-so. I saw quite a few cracked/damaged cigars while browsing the humidor. The rep who helped me was incredibly kind and patient, wish I got his name! I spent over an hour just walking the store and taking in the massive selection. It took me another hour to decide on what exactly I was going to buy. I settled on a Caliburn G2 “pod mod” to replace my leaky VUSE Alto. I’m also not a big fan of Juul due to quality issues, so it was nice to have a large variety of pod mods. I also picked up a two-pack of 1.2ohm Pod Cartridges. It’s always smart to have a few extras on hand! Juice wise, you’re extremely limited to tobacco-only flavors. This is state law. Due to this, I asked for the closest juice to Juul or VUSE. I decided on the NKD 100 “Euro Gold” Salt e-Liquid. The selection and knowledge is phenomenal. They’re also open late. I stopped in on a Saturday evening and they were open until 11PM. It’s nice having a spot open late with a huge selection! My only reason for reducing it to four-stars is two reasons: 1. Price - The other reviews are true. The prices here are out of touch with reality. I get you have to make a profit. 3-4x markup is insanity. $59 for a $21 device is taking advantage. $20 for a $5 two-pack of coils is just being a bit out of touch. Everything is marked up at least 2-3x times. The receipt doesn’t even match the price sticker on the item. All sales are final, so I won’t even bother bringing it up. 2. Humidor - I understand cigars aren’t their main draw. However, dry and cracked cigars are a bad look and are not smokable. They need to dispose of damaged items and ensure humidor is set properly. Introducing more options would also be welcomed! The selection wasn’t terrible, but could be improved. If they came down a bit in price, they’d have the solid 5-Stars. I just have a hard time accepting being charged $59+ for a device that is sold for around $20-$25. I did verify all products were legitimate with the manufacturer. If you’re looking for a smoke/vape shop with a ginormous selection and knowledgeable staff, be sure to swing by and check them out! Just be aware of the pricing- that is the only drawback.