The CVS on Delaware in San Mateo has an excellent Pharmacy. I have been going there for years. The Pharmacist manager has been there for years. Really knowledgeable. Helped me out navigating my prescriptions .The other departments are still excellent too.

Super slow service in the pharmacy. Stay away and find a different location. Now, you can't even speak with a pharmacist-you have to leave a message. What kind of stupid policy is this? Patients and doctors have to wait for a callback....incredible.

This CVS is my neighborhood pharmacy. They are always very polite and well stocked. I have no issues in using them as my regular pharmacy as they provide me with all that I need.

For the past five years, I've been a loyal customer of the pharmacy, and up until recently, I was satisfied with both the service and the convenient location. I often appreciated the assistance of a clean-shaven male pharmacist in his late 30s sporting a razor-shave haircut. He was knowledgeable, put patients needs first, and often helped apply the manufacturer discounts. The latter saved me lots of money. For instance, my $200 Finasteride would become approx. $20 after the manufacturer discounts. Unfortunately, my recent experience was quite different. I was informed by a female pharmacist, who appeared to be in her 40s and wearing blue scrubs, that CVS pharmacists could no longer assist customers in locating manufacturer discounts. She ended up sending me home without any help. Upon arriving home, a quick search revealed a plethora of digital manufacturer price reductions available for my medication. Frustrated, I returned to the pharmacy, only to endure a chaotic experience. To redeem my discount coupon, I was shuffled between three different windows — from the pickup to the dropoff window and back again. During this process, the pharmacist even asked me to wait for another drive-thru customer, apparently signaling that the driver’s time was more valuable than my in-store visit. When I attempted to share my feedback about the disorganized experience, the pharmacist rejected my concerns. It took three requests to get a customer survey coupon, and the original pharmacist who sent me home remained silent watching the entire ordeal from the sidelines. The disappointing experience has prompted me to switch to the Costco pharmacy. Its medication is cheaper and the experience is less frustrating. BTW, Is there a district manager reviewing our reviews on here? I hope that they take a deeper look into this CVS location and its new policy prohibiting its pharmacists from locating the manufacturer discounts and by doing so reinforcing the drug industry price gauging practices.

We scheduled our RSV vaccination in CVS N Delaware in San Mateo. They confirmed the appointment. When we got to the pharmacy, they could not find our appointments in their computer. We waited for 20 minutes, and when I asked if they have the vaccine, the person checking us in said they don't have the vaccine. They made us wait while they checked what went wrong with their scheduling system, when they didn't even have the vaccines. Very bad customer experience.