Dear CVS District Office: hire some employees for the HMB store and pay them so they stay. On a Thursday afternoon at 4:30 PM with no employee in sight, here’s the scene: 1) 6 people in line. 2) Only 1 self check operational 3) Phone ringing off the hook. 4) No supplies for disposable camera development 5) not sure if I have ever seen anyone covering the Photo Department because they have to cover other parts of store Please support this store. I have seen the Bayhill Store in San Bruno and know this company can be better.

This store restocks their shelves once a month or so. I found a sugary item that I loved, so over about a week-long period, I ended up buying them all. WEEKS went by without them restocking the obviously empty shelf section. Almost a month later, they finally filled the section back up. The entire front half of the newly-stocked sugary treat... was stale. Visibly expired from LAST year. The in-date ones were behind the out-of-date ones. They wanted to sell the expired food items! I've since bought up all the in-date ones again, and, on the shelf now, is nothing but the expired, stale ones. This has happened with other food items as well, and it is unacceptable. If they stocked their shelves in a timely fashion, the products wouldn't go out of date before they're ever put on the shelf. There's no reason it should take a MONTH to replenish their shelves. Most of those items they have in the back, waiting to be put out anyway! If you ask them to go back and check for something, the answer is always an immediate "whatever we have is on the shelf" which means "I don't want to go look for it. It'll be on the shelf when it's on the shelf". In addition to this, random things throughout the store are locked up in glass cases. Antiperspirant, hairspray, brand-name OTC medications, to make a few. So customers have to notify an employee when we want to purchase a locked item... and wait for one to show up. Might be minutes... might be on the third time calling for someone. I don't know WHY... they're certainly not busy stocking their shelves! Whether it's laziness or incompetence, I don't know, but it doesn't matter. Instead of watching your customers at the self-checkout like a hawk, maybe go in the back, go through your expired items, discard them, and restock your shelves with in-date product before the shelves have to sit, bare, for weeks on end. Maybe your satisfaction rating would go up from 2.3 to... 2.4. 🙄😤

This location has its pros and cons, but Hugo is definitely a PRO! I picked up photos here developed from a disposable camera, and later discovered about half the photos missing. I failed to bring them with me next time I was in town, but Hugo still did everything he could to help in-store. When I called the location another day with more info, Hugo answered and was able to reprint the photos right away. He is very conscious of customer wait time and convenience. Thanks to him, my grandpa gets to keep photo prints of a special wedding he wasn’t able to attend in person. 🤍 Thank you Hugo!

Except for the pharmacist person, this CVS in Half Moon Bay has the best trained staff at of any other "drug store" I've experienced in my 70 plus years! And it starts at the top!!! The general manager, Phil, is always easy to find as he's either stocking shelves, helping little old ladies like I and/or checking out folks to keep the lines moving. The latter is especially great cuz I will NOT do that self-checkout! It is WAAAAY too easy to miss scanning an item and you can wind up "swiping" alright. Out the door by accident without paying! And when I've discovered, even once at home 4 miles away, I take it back next trip cuz is the right thing to do for the store!!! And my conscience of course :-)

People r great.. the manager is super helpful and very nice. The prices on alcohol are much better than Safeway's ! Old store, but they have absolutely everything from booze to wines to Beauty to same day photo.. Open until 11 p.m.