I Love this place. Easy to get there and plenty of parking! Their products and pricing are awesome. I got a 10% discount on my birthday! Thank you TW! You guys are all so nice and you Rock! Cheers.

Solid customer service! This place is awesome. I’m really scratching my head re the negative posts here. They know their stuff and are as pleasant as could be.

Really friendly atmosphere from the moment I walked in. The store has a very welcoming vibe, and the lady up front was extremely nice, helpful, and easy to talk to. She made the whole experience feel comfortable and not rushed at all, which I really appreciated. The selection here is really good, with a wide variety of products to choose from, so there’s something for everyone whether you know exactly what you want or are just browsing. The store itself is big, clean, and well organized, which makes it easy to look around and take your time. There is also a lot of merchandise available, from accessories to branded items, which is a nice bonus and shows they put effort into their presentation. Pricing was a little higher than what I’m personally used to coming from Chicago, but that wasn’t a deal breaker considering the quality and overall experience. One thing that really stood out to me was that they offer a 10% veteran discount, which I think is awesome and shows appreciation for service members. Overall, it’s a really cool store with great staff, a solid selection, and a positive atmosphere. I would definitely recommend checking it out.

Everyone in Theory is pleasant and happy! They don’t hesitate to answer questions! They don’t just take your money and push you out the door! They actually converse with you and remember who you are! I love Theory Medford, MA staff!!!

I usually have great experiences here and the staff is usually very helpful and super friendly. But today I had a really sour budtender who seemed to feel personal anger towards me over an honest mistake I made while placing an online order. The encounter was so uncomfortable I may have to find a new dispensary to shop from. What a shame.