Gladstone Discount Smoke - Kansas City, MO | Cannabiswinkel

I hate to give this place 3 stars. The older lady that works there is wonderful! She's so friendly and good and efficient at her job. The owner is great as well. Great prices and a clean shop. However, I have now had 3 bad experiences with the other man that works weekends. We live across the street, and are in here at least on a weekly basis for 2 years. The staff knows us and what we ate coming in for. We try to be polite and courteous to make their jobs as easy as possible. I had worked extra hours one day, come in to buy cigarettes and cash in a lotto ticket. I barely made it before they closed. He refused to cash out my lottery ticket because he had already started closing the register. Now I worked in retail for many, many years. I understand how frustrating it is when a customer comes in last minute. But you smile, handle their business, and curse them after they leave if you feel the need! You NEVER refuse a customer business just because its 15 minutes before close. And yet another time, I went in to cash in lotto tickets for laundry. (Which I routinely do with any winners as it's an easy way to always make sure I have cash for the laundromat. I have never had a problem doing it before. This was a $27 winner. So I asked for change, not just a $20. Again he refused. I said, "o, do you not have change in your till?" He said "yes I do. Not for you." And handed me the $20. I took my money, and walked out. I will not be doing business here when this man is working. It's such a shame that one lazy, rude employee can ruin it for an otherwise great and, in my case, very convenient shop.

Doesn't matter the time of day I stop in I get greeted warmly. Always a good joke or two before I leave. Small store with big values. Great people behind the counter. If you are looking for a specific item just ask. They will give you a straight answer whether they have it or can get it .