DankeSuper - Brooklyn, NY | Cannabiswinkel

Thus far, not good. I would love to try the products, but since I ordered last Friday, I've contacted them 3 times and heard nothing. I paid for expedited shipping. On Monday, after my first email inquiring about shipping, a USPS tracking number was supplied. However, after 3 days, it never moved. After a second email, I received a UPS tracking number. That was Wednesday. It still hasn't been picked up to send. I don't know what is going on and I have not gotten a response from customer service.

Update: finally got ahold of someone. Explained why it hadn't shipped and offered a partial refund and some sample products. I told them the refund wasn't necessary, but I would like some samples. So, as far as I can tell, this issue has been taken care of by the seller.

I have been trying to get in touch via email and phone with someone at this store. It's been a week and still no one has responded. I am super disappointed. I order over $100.00 worth of product, and thought I had set it up to be shipped. Unfortunately I set it up for pickup and I live in Michigan so it is literally not possible for me to pick it up. I place my order on 1/7/23 and have still not heard a peep from them. Again SUPER disappointed.