Artisan Vapor CBD Rockwall | Vape Shop | Smoke Shop | Delta 8 THC | THCA | Geek Bar | Hometown Hero | 3Chi | Kratom Rockwall, TX | 2268 North Lakeshore Drive, Rockwall, Texas | Cannabis Shop

Very informative staff, Brian was really patient and made sure I had all applicable information to make a selection. Will be back

I've normally had a great experience with this store and it's employees however today I left feeling robbed. On Friday I bought two products and discovered later that night that one of the products was mechanically defective and did not function at all. I wasn't able to return to the shop until today (Sunday) and asked for a replacement of the product. I also had the defective product with me. I was told there was nothing they could do and that it was actually state law that they couldn't accept returns/do refunds for defective product. This seemed very strange to me because I've known several friends and family that have occasionally bought products that turned out defective directly out of the box (as this is a pretty common issue with different vapes) and other local vape shops would replace the defective product with no issue. I wasn't asking for a refund, just to have my defective vape replaced, but they said there was nothing they could do. After leaving, my family and I tried to find the law they mentioned but didn't find anything they described. The federal law does require retailers to refund defective product that have been sold. Either way, I will not support an establishment that does not stand behind their products or take care of their customers. I hope by letting the rest of the community know about their refund policy, it might save someone from being in my situation. I've never left a negative review before and I'm generally a really positive person but I do not appreciate being stolen from.