Doug runs the best tobacconist shop experience one could ever hope for. He made my son and I feel so welcome and he treated us like we were old friends. Not to mention the stellar pipe selection which I was able to indulge in purchasing one free at a great price coupled with the most knowledgeable expertise in the business. Thank you Doug! - BagEndPiper

A very positive experience. I am fairly new to smoking a tobacco pipe. This is the first knowledgeable tobbacanist I have had the pleasure of talking with. Doug knows his pipes and tobaccos. If you know what you like to smoke, he can recommend a blend for you. Cargo Hold has a wide variety of pipe tobaccos. I was even given a booklet that the Owens' prepared, explaining how pipes are made, purchasing guidelines, and types of tobacco.(super helpful) If you smoke a pipe, want to learn, or need tobacco that is not generic crap from a chain store, this is the place for you. -Cheers!

The proprietor went above and beyond selling me my pipe and went over all aspects of the hobby. He def wasn’t trying to upsell me but get me what he felt was best for me regardless of the price. I did end up buying one of the best but that was my choice and let me tell you, everything he said was accurate and helpful and the pipe I brought home was def a great choice. I’ll be back again and again!

Look I don't think this review will help to change the behaviour; the owner has clearly been like this for years. However reading about other people's experience makes me feel better about ours, so I hope to help others who come to the reviews to try to understand what is up with this store. The store has great items that we were very interested in, but we left abruptly after a hostile vibe that included rude comments about our country. After reading the reviews I think my spouse taking a picture of the cigars is what triggered him. We would not if we were aware it was an issue. I saw a review where someone said he must hate women, another says he must hate Asians, another wonders if it is the disabled etc. For us we left thinking he hates Australians. Nope...we were all wrong! He just hates everyone. We were having such a happy and great time in Poulsbo until we entered this shop. If it happens to you, reading the reviews afterwards might help take the edge off! I hope this guy is ok, he honestly must be a very unhappy human to have this much hostility.

I went in the store to look at the wooden maps and get an idea of price as I've been planning to buy one for my husband and prefer to support local business. The man working asked if my friends and I needed help. I replied that I wasn't looking to buy today, but was very interested in the maps as an anniversary gift. He seemed offended and said "do you hear her getting defensive? I didn't ask if you wanted to buy something, I just asked if you needed help" and then he continued to say he has the best prices available on maps and offered a 10% discount, today only. I repeated that I didn't have the money today, but would be back soon and just wanted to get a look at the map options. He repeated "that's 10% off today only". I'm sad because I want the map, have the money, and want to support local business, but I felt belittled. I asked my friends to make sure I wasn't overreacting and they agreed that he was very rude to me. Amazon is $20 cheaper and the customer service is far better so I'll be ordering online. ETA: I mentioned this to my sister and she asked "isn't that the place I got yelled at for taking a picture?" Why yes it is, and I wish I had remembered sooner. I won't be shopping there anymore and certainly won't take any future out of town guests again