It would be lovely if they open when they said they open. I also like a similar customer had the cheap breaking glass but you get what you pay for. Unfortunately it’s the only smoke shop in walking distance or I’d literally be walking my business somewhere else while they don’t bother to open the store on time.

Do NOT buy any glass pieces from this shop! The glass they sell are of low quality and unsafe to use. I had a piece almost explode on my on my second time using it. I was not using the piece incorrectly and was heating as you are expected to. Thankfully, I heard the crack and stopped using it immediately before it shattered/exploded. I immediately called the store for a refund/replacement but the man who answered the phone told me he would call the next evening after he found out an answer about it from the owner. I got a name from him and never got a call for 2 days, so I called them again. I was met with a lot of problems. I was told I should have contacted them within 24 hours, which I did and explained what was told to wait outside the 24 hours for an answer regarding anything, they apparently didn't have an employee by the name that was given to me the first time I called (I was told that it must have a man with a name that wasn't even remotely close to the name I was given, who worked the night I first called), then they told me to come in for an exact replacement. When I got in, I told them an exact replacement was not acceptable because the glass was of poor quality. I told them if they weren't going to offer a refund then store credit is probably more appropriate, but to insist I be replaced with the same type of poor quality glass piece that almost exploded before 3 uses was just not acceptable to me. They then told me they couldn't do anything for me because I had used the piece anyway, so I brought it in for nothing?? I was so insulted that I had to let him know he was participating in bad business. What if a hot shard of glass went into my eye? In what world do you pay $15 to go blind? I'm going to the extreme, but you understand my point. I would suggest buying any glass pieces at a specialty shop and DO NOT BUY from here! While I did observe their selection of quality pieces, if you're looking for a bargain please go to a business that won't sell you glass bought in bulk from sketchy sources. Cloud Smoke Shop should definitely sort out their suppliers!

I'm always happy to see Giovanni when I go in the shop. He has a great personality, sense of humor and is always smiling. It's rare to find good customer service nowadays, but Giovanni is the exception. I hope the boss knows what an asset he is. I also hope Giovanni gives the boss my message about being out of stock, often, on what I go in there for!

Cloud Smoke Shop always has my favorite vape in stock and when they don’t there is always a flavor-able substitute sitting on the shelf. The staff is always kind and courteous and knowledgeable about the products they are selling. Keep up the great work!!!’

Great and clean store. Good staff. Got amazing vape selection