Love this place. Very friendly employees and great prices. They always have new products in before anyone and Chris, Brook, and the other employees make me always feel welcome

Absolutely AMAZING place. Staff is incredible helpful and always so positive and welcoming. Selection is top notch and great quality. Been going here for 3 plus years now and wouldn't go anywhere else. If you get a chance defiantly stop by and say hi to the staff.

Chris is a great guy! I saw his sign when I was pulling into the gas station so I parked my car, hopped the wall and went in to get some zyn pouches…Chris informed me of a less expensive option for nicotine pouches and I walked out with a vape and nicotine pouches for under $8 , which was a lifesaver because I was SUPER LOW on cash! Thanks to Chris’s expertise and kindness, HE WILL FOREVER HAVE MY BUSINESS! if you want a Vape shop where they care about you, In Line Vape Shop in Novi is the absolute best!

A Cautionary Tale: My Disastrous Experience at Inline Vape | Novi Introduction The cornerstone of a successful business is customer satisfaction. Regrettably, my recent experience at Inline Vape | Novi, located at 43443 Grand River Ave Suite 230, Novi, MI 48375, was the polar opposite of satisfying. To say it was disappointing would be an understatement. Outrageous pricing, woeful product selection, and horrendous customer service coalesced into a perfect storm of regrettable business practices. Outrageous Pricing As a customer who has visited multiple vape shops across South-East Michigan, I can categorically state that Inline Vape | Novi offers the least competitive pricing I've ever seen. Situated in a marketplace rife with better options, this shop has the audacity to overcharge for their subpar products, as if they were a luxury boutique rather than a vape store. Subpar Product Selection The outrageous pricing might have been a bit more palatable if the products on offer were of high quality. However, Inline Vape | Novi seems to stock some of the worst brands in the vaping industry. It’s like being overcharged for bottom-tier products; the equation simply doesn't add up for any discerning customer. Incompetent and Unyielding Staff To make matters worse, the customer service at Inline Vape | Novi was abysmal. The staff were not only uninformed but also displayed a sense of rudeness that left me astounded. When I asked about discounts or the possibility of price matching, the employees were unwilling to negotiate. This unwillingness to budge on their already inflated prices shows a staggering lack of understanding of customer relations. A Chat with the Owner: The Nail in the Coffin In a last-ditch effort to address these issues, I spoke with the owner of Inline Vape | Novi. To my disbelief, my experience went from bad to worse. The owner confirmed the overpriced strategy and backed up the uninformed staff, missing a golden opportunity to take constructive feedback and improve. A Lesson in Business: Customer Is King Amazon became the giant it is today by prioritizing customer needs and feedback. Inline Vape | Novi could take a leaf out of their book and recognize the timeless adage that the customer is king. As for me, this king will certainly be taking his business elsewhere. Conclusion - Caveat emptor is Latin for "Let the buyer beware". Avoid Inline Vape | Novi at all costs. Given the shop's multiple drawbacks—from its overpriced, substandard products to its abominable customer service—it's no wonder that the business is struggling. These are not minor shortcomings; they point to a flawed business model that needs serious reevaluation. Until there’s a significant overhaul, perhaps under new management with a more corporate mindset, this establishment doesn’t deserve your time or money.

Genuine products No counterfeit items but the price is steep