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Marana Smoke Shop

Marana Smoke Shop

2.2 Stars
11851 West Marana Road
Marana, AZ  85653

Opening Hours

Monday: 8:00 AM - 12:00 AM
Tuesday: 8:00 AM - 12:00 AM
Wednesday: 8:00 AM - 12:00 AM
Thursday: 8:00 AM - 12:00 AM
Friday: 8:00 AM - 12:00 AM
Saturday: 8:00 AM - 12:00 AM
Sunday: 8:00 AM - 12:00 AM

Reviews

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Horrible customer service! Was completely ignored when I walked in. Yes, the clerk was busy helping another customer. But a "Hey I'll be right with you" would of sufficed. I stood around ignored for about 5 minutes, until I thought that it was pretty rude, then walked out
- Jessica Hart
April 4, 2024
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The new owners are garbage. The new staff is garbage. They can't answer a single question about their products. They can't even pronounce the words they are reading off of the packaging. I miss the original crew. These new people are something else.
- Sergio Mendez
May 8, 2024
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Not helpful in choosing a product and recommendation was not at all what I was asking for, waste of money spent due to unhelpful staff.
- betsy smith
August 15, 2024
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Super disappointed in the way I was treated today. YOUR card reader messed up & STOLE my money as I was told “don’t worry it didn’t go through” & ended up paying for my purchase with a DIFFERENT card & leaving only to find that the initial transaction DID in fact go through meaning YOU took MY money without giving me ANYTHING. When I asked for my money back (as I already repurchased the items so no giving me product doesn’t make it right as I already paid for it AGAIN so I cannot afford to have to pay DOUBLE). Your shop REFUSED to rectify YOUR mistake & instead spoke to me condescendingly & speaking OVER me trying to explain the situation. YOU acknowledged that MY money was STOLEN yet are not only refusing to make it right but telling me “if you don’t like it take your business elsewhere” & to dispute it with my bank. What kind of business runs like this? YOUR machine ADMITTEDLY took my money yet you REFUSE to make that right? Products won’t make up for almost $100 out of my already small pockets as a disabled woman. I budgeted ONE purchase in for the MONTH & now I’m out that money & having to fight for it through my bank. I’ve never been treated so horribly by staff or been so fraudulently screwed out of money by a business I’ve patronized for YEARS. Makes me wonder if you are running scams on folks by how you handled this.
- Stephanie Sanders
April 10, 2024
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The best place ever all the best items and the nicest people ever!
- Trinity Clark
March 23, 2024