While I love E+ROSE smoothies, I consistently have to wait 30+ minutes for them to make it. I even order ahead sometimes and drive there after 20 minutes and then wait 10-20 more minutes while I watch staff stand around and talk. Even in the middle of the afternoon when it’s slow and 5 people working I had to wait 28 minutes.

My wife and I are long time customers of E + Rose, so I don’t take pleasure in posting this. The service and atmosphere are top tier, and the menu has great variety, however over the last year, the Açaí bowls have significantly declined in quality. They have gone from overflowing with fruit and toppings to the smallest portions possible. They look more like bowls of wet porridge with a couple pieces of fruit than acai bowls. For the price you pay for them, I don’t think they should be reducing the quality as much as they have.

Literally the best acai bowl I’ve ever had! The bowls are huge and super filling. They’re always delicious! I eat here at least twice a week. I’ve also had the protein balls and avocado toast- all super yummy! The staff is very friendly as well. Love this place!

We are frequent shoppers at E+ROSE and have never really had a negative experience, beyond the somewhat typical long waits. However, today was a completely different experience—not only was it negative, but also very frustrating. Today, while running errands around Nashville, my pregnant wife's craving for the day was frozen treats from E+ROSE. Knowing that their waits can be long, I called a total of four times over a 45-minute period, and nobody ever answered the phone. We decided to drive there in hopes that they were not closed. When we arrived, there was no one in line and only five people in the establishment. However, as usual, they were extremely backed up. I was sitting on a bar stool by the pickup area, watching the crew do what they do best. I noticed that one of the acai containers placed on the counter had noticeably less of the frozen contents inside than the rest. In the back of my mind, I was hoping this wasn't mine. As the orders progressed, I saw her turn the container and saw my name on the side. I immediately went up and indicated that it did not have nearly as much as normal, or as much as the two other ones that were sitting right next to it. To be clear, it was extremely noticeable that there was a discrepancy between the three that were sitting on the counter. Another employee, who I assume is responsible for making that portion of the acai bowl, stepped over. I spent far more time than I should have had to explaining to her that my main concern was the quantity of frozen acai mixture in the container. Despite asking her on three separate occasions to take a look at the containers and visually see the discrepancy between them, she refused to do so. She just continued to look me straight in the eye and say, "No, they are exactly the same. We measure, so they are all equal." As you can imagine, this was very frustrating for me, as I could visually see there was a discrepancy and she was refusing to look. She eventually asked if I wanted her to remake it, so I said yes. Unfortunately, this is where it went from a negative experience to a very frustrating one. As I watched her make the replacement, I saw her intentionally leave a substantial amount of the frozen mixture in the bottom of the blender jar before handing the container over to the person who was prepping the toppings. The new one was almost identical to the first one and still noticeably smaller than the others sitting on the counter next to it. You would think that after our interaction she would be diligent in ensuring it had the normal amount, but I can only assume she was attempting to prove me wrong. We always order extra peanut butter and granola. With the normal amount of frozen mixture, the top is always smushed down on the mixture, so much so that when we open it up, there is a glob of peanut butter and granola stuck to the lid. This is the way it is every time we pick it up, as well as the way I saw other people's bowls being delivered while I was waiting today. I was handed my bowl and I left. I'm attaching a photo of what I was handed as soon as I stepped outside. As soon as I got in the car, I handed it to my pregnant wife who was craving it today, without saying a word. The first thing she said after "thank you" was, "Wow, it looks so much smaller than normal." She then realized that the only two toppings included were peanut butter and granola. The bananas, honey, cinnamon, and almonds were nowhere to be found. Needless to say, this was an extremely frustrating experience for both of us today. Not only was the volume of the product less than normal, but it was also incredibly clear that the staff was probably moving quickly the first time around, but then intentionally skimped my second portion to prove a point. This is extremely unprofessional and unfair, which I know is not the reputation E+ROSE would be proud of.

Delicious vegetarian options!! I love it so much , especially the acai bowl with almond butter and banana , as well as the Nashville Hot Kale wrap and rainbow wrap with juicy red peppers. Yum!!! However that pumpkin seed cashew pesto is made is just magical! Delish!!