March and Ash - San Diego, CA | Cannabis Shop

This store really needs to upgrade its lobby check-in procedures. At many other March and Ash locations, the process is quick and easy with a simple scan of your ID. Unfortunately, this location still requires manual entry to retrieve your information from the database, which slows down the entire experience and significantly increases wait times.

When I realize I have to visit this location because the product I'm searching for is only available here, I do my best to avoid it. I've even waited weeks just to bypass the inconvenience of their outdated check-in procedure. While the staff is wonderful and always helpful, it's frustrating that the check-in process feels stuck in the past. I wish they would upgrade to 2024 standards—it's not the year 2000 anymore. We may not have flying cars, but this location should at least have a more efficient check-in process, comparable to the other locations.

This has been the worst experience my friends and I have had at any March and Ash.

First off, I knew there was something wrong when the front desk lady (Kristen) was checking inside the glass window when there were only like 2-3 customers inside. There were 4 of us and my 2 friends went up first to check in, me second, and my sister behind another customer that was behind me (which is also another important part to note since we don't personally know her). So my 2 other friends were called to go in, then she told me I have to wait, so my 2 friends came back to wait on me and my sister in which Kristen started yelling at my friends, without warning, about how they have a procedure where only 2 people can go in at a time, which not everyone knows especially if you’re new. Mid-tantrum, she told me and the other customer, (that I mentioned earlier) that we can go in which made us confused because not all of us heard her tell us to go in because of all her yelling.

So the 3 of us along with the other customer went inside, without my sister mind you, and when we got inside the other customer was scared and started saying to us "wasn't she being really rude? I've never seen something like that before", in which we proceeded to do our own thing for a bit until we felt uncomfortable especially after my sister came in and told us that Kristen was talking behind our backs and saying awful stuff after we went inside, such as making it sound like we're incompetent people in a condescending way along with other customers that go there throughout the day. Kind of downgrading and narcissistic if you ask me.

Anyway, on the way out my friend gave her the middle finger since she didn't like the way she was acting and the security guard laughed in our face and then told us "you guys cannot come back here anymore." like we were causing a problem or inconvenience for them.

If I could leave 0 stars I would, the customer service at this place was god awful. Never going back to that specific March and Ash again until they know how to behave.