Cloud Factory Vape and Smoke #2 - San Antonio, TX | Cannabis Shop

I was looking for a double ash catcher
The only option was a single ash catcher so I purchased it for the mean time since I know doubles are hard to find since no one even really buys the singles
I ended up needing a 45 degree one and the one I bought was a 90 degree
I called the same day which was during a thunderstorm and they said it was ok if it took it back the next day
So I did
when I returned the lady in the front which was a different person listened to me and showed me the other ash catchers and I said I will take the 45 degree and pay the difference I did not want a refund

She went to the back then came back silently rolled my single ash catcher in the bubble rap and when I asked if they were going to still do it she said no because it's been used

I actually put water into it before inserting it into my water pipe that's when I realized it didn't fit I explained that but she just looked at me it would of been easy to just say the manager said no they can't instead of playing dumb I would of purchased another piece that it would fit

I informed the lady that I would not be returning as I left I wanted to just throw the ash catcher in the trash just to show how much I don't need it then I didn't want to embarrass your staff by posting the picture here of them trying to resell it after they wouldn't let me exchange it and make a bigger sale

I will post this and review on all of your stores since I know that you alternate staff

Please teach them to read people better as I did park right in front of your door in a $50,000 vehicle
Why would I care about a $40 piece of glass smh it ended up costing you instead of you making more money and me buying the double ash catcher from you along with other things in the future

My regular smoke shop for the last year. Good selection and friendly staff.

Hard to find consistency though. I ask for a vape flavor I’ve had before and it wasn’t even remembered as a product on the shelves. The guys have it down but seems like the two girls that work there need a little more training on their own products.