Bluemoon Smoke Shop | 263 Newbury Street, Boston, Massachusetts | Cannabis Shop

Worse exchange/ return policy which they don’t have written and expect all their workers to say by word of mouth. Wouldn’t take a pen which was bought a day ago though it didn’t work at all. I tipped also. We should be able to get refunded our tip if anything. The dispensary has better service on products that do not work. For being a chain as the employee stated it’s annoying. Bought at closing and expected to try the product immediately out the door and run back in if it doesn’t work. The policy is awful

I've been buying from this store for over a year now, and I never had a problem, so the quality is great. The reason I'm giving 1 star is that it's my first problem and it wasn't fixed. The vape has been cutting the flow since the day I bought (Thursday night). I came this afternoon (Saturday), and the cashier didn't want to replace it. If I can't count with a store when I have a problem, I can't keep doing business with it. Sometimes, being flexible with the policy is better than losing a loyal customer, in my opinion.