Cookies Grand Rapids Dispensary

Navia(sp?) was great for an easy 1st time customer experience at reception. My order was ready at counter and correct! Grown Rogue flower and pre rolls are one of my favorite and top quality MI canna businesses. I would only say parking was a bit confusing and the parking lot and sidewalk could use some trash cleanup for a better look. I ordered online and that was pretty simple and I usually don’t say that. I didn’t get the mentioned free gift but I’m guessing I need to sign up for something but I missed any promo online and it wasn’t mentioned in store. I tried to get delivery but my area of Fennville just outside Saugatuck wasn’t included. I refuse to shop at jars. Next time I will try in store. Thanks

Placed an online order AND tipped well. Was charged over $25 extra because budtender swapped a tier of 1 item up & did not bother communicating it (SUPER fun figuring that out after standing there politely insisting someone actually help me.) Started with having to call the store multiple times to get through, only to be told I had to come in to the store to resolve. Was offered points in recompense (you know, ones that expire eventually...) Why would I want to spend more money at a place that clearly doesn't care about MY time or money?!? Oh. What. Fun.