June 26, 2024 - When a customer tried to make a return for items bought online due to disliking the color, and the sales associate body shamed her and assumed the clothes didn't fit her because of her size. Judgemental and rude, it was REALLY upsetting. Do better. Shame on you for hiring such narrow-minded employees.

I tried to order a pair of sneaker from free people online. My order never came as what I ordered. They sent me the wrong size twice and when I called, they said they have to perform a quality check. After two attempts, they still sent me the wrong size with no apology. I have spend my time to drop the shoes to UPS and postal office. Then they send a junk mail says it will grant me 20% off a regular price item, When I inquired about it, the customer supervisor told me, it did not apply to the item. She rudely told me if I wanted my money back, she refunded my order without finding a way to send me the item I ordered. I truly think they don't care about your business and have no intention of having happy customers. I guess the worker pick up the shoes at the warehouse can't figure out the shoe sizes. Do not give any business to this online retailer. It turn out other store sells the same shoe with 15% off.

Really unimpressed by customer service today. There were several employees working and a store full of customers and despite there being nobody in line to check out they didn’t acknowledge a SINGLE person in the store. I went into the store today because I had a return and actually intended to buy some items in store using the credit from the return towards my purchase but when I went to return my item the girl at the register didn’t even ask me how I wanted to be refunded and immediately credited it back to my card… after I asked if I could have the refunded amount put onto a merchandise care so that I could keep shopping she said it wasn’t possible. I’ve worked at FP before and unless their entire POS system has changed, she was being lazy and lied to my face for no other reason than her not wanting to hit an additional button and scan a gift card. Take the time to SERVICE your customers. It was a simple request that literally every retail store can accommodate. I was about to drop some money and decided to take my business elsewhere after the interaction. Oh well! I’ll be buying online moving forward.

Horrible online shopping experience. Items were either never sent or stolen from in front of my house. Free people customer service says oh well, not willing to resend the items or refund me the money. Have spent thousands with them. Bad business.

The store was kind of tucked away and hard to find. But, the sales person (I forgot her name) was very helpful and friendly with helping me return a bag and place another order (willow tote bag in jade). The bag came and I don't like the color. I will be going back. Hopefully, I have the same experience. I love free people bags!