Free People

June 26, 2024 - When a customer tried to make a return for items bought online due to disliking the color, and the sales associate body shamed her and assumed the clothes didn't fit her because of her size. Judgemental and rude, it was REALLY upsetting. Do better. Shame on you for hiring such narrow-minded employees.

I tried to order a pair of sneaker from free people online. My order never came as what I ordered. They sent me the wrong size twice and when I called, they said they have to perform a quality check. After two attempts, they still sent me the wrong size with no apology. I have spend my time to drop the shoes to UPS and postal office. Then they send a junk mail says it will grant me 20% off a regular price item, When I inquired about it, the customer supervisor told me, it did not apply to the item. She rudely told me if I wanted my money back, she refunded my order without finding a way to send me the item I ordered. I truly think they don't care about your business and have no intention of having happy customers. I guess the worker pick up the shoes at the warehouse can't figure out the shoe sizes. Do not give any business to this online retailer. It turn out other store sells the same shoe with 15% off.