Trulieve Ocala SR200 Dispensary

Tom the head Manager is a great guy absolutely friendly, upmost courtesy and customer service I have seen this guy grow through Trulieve as he’s already going, places.he will definitely continue to grow and if the company sees this, really hope you really realize the gem you have there. It’s hard to find hard workers who are dedicated like him and I think when you know who I’m talking about, you will say the same thing.I recommend anybody going here if it’s your first time and you want to be educated and have good service ask for Tom………

I’ve experienced rude service at the trulieve Ocala 200 location on three separate visits, so this is a clear pattern, not an isolated incident. After the most recent visit, I called the store and simply asked when a manager or assistant manager would be available hoping better oversight might lead to better customer service. The staff refused to provide any information and showed no interest in helping what makes this worse is that it might’ve been the manager that was the rude one which defeats the point of asking for improve service I wasn’t asking anything unreasonable just trying to find a time when more professional courteous staff might be working. The overall attitude was dismissive and indifferent based on repeated experiences. Customer service at Trulieve Ocala is consistently poor and I would not recommend this location.