My husband had just lost his eye and we were heading back home from Gainesville. Called on the way in to see if the prescription was ready because he was in lots of pain. They said yes. Show up at 1:25pm. They are rolling the gates down. She sees me standing there and continues to shut them. I knocked on the window and said I just called can I please grab the prescription. She said “no we’re on lunch” I nicely said, “your lunch sign says 1:30-2 , it’s not quite 1:30 and a JUST got off the phone with you “ she told me that was not her problem and she was not going to help me. A JOKE for customer service and the medical industry.

Walgreens has gone downhill. They don't seem to have anything other than blood pressure & cholesterol pills. The staff is the rudest I've ever dealt with. I'm changing all my prescriptions over to Publix. They're MUCH nicer there.

This is the worst pharmacy I have ever used in my life. Avoid this place like the plague. They will do nothing less than make you feel like a piece of trash for needing any type of medication. Thank God I don’t have a need for this place anymore as I will never give them my business again. Take your business to Publix across the street or literally any other place you won’t regret it.

Unfortunately, our experience with this Walgreens is the worst we’ve ever had with a pharmacy. The staff is completely rude, from the front desk staff through all of the actual pharmacists. You will be on hold for over an hour if you call; just be forewarned. If you actually show up in person because they won’t answer the phone, you will be treated with disrespect.

Walgreens needs to support its staff. They are grossly understaffed (probably at most locations and certainly at Yellow Bluff and New Berlin in Jacksonville, FL) and this trickles down to patient care (it was a pretty negative experience to put it lightly, you could feel the tension upon arriving at the pharmacy counter). These people are completely burnt out and spent. My family made appointments for vaccines and this location was so busy it was difficult for them to continue to function properly and administer the scheduled vaccines. This should not be the case. They need more staff, dependable staff, well-trained staff, and more support in general. The pharmacy techs and pharmacist acted as anyone would under this type of duress, with as much kindness as they could muster under the contempt for the situation they were put in from being left to handle a load they weren't staffed to accommodate. Walgreens: You can and should do better. Is leadership supported? I fear it isn't. Support your staff and your staff will take care of those using your services and making you money. It's a shame.