I’m not sure why people think the delivery window is some sort of guarantee. Maybe you could disclose that on the order screen to better manage your customers’ expectations. Regardless, I appreciate the FREE delivery service because I can spend time on other things at home instead of driving to the dispensary. The delivery people have always been friendly. One time when an employee called to confirm my order, he said they were throwing in a ‘free surprise’. I figured it would be a pack of rolling papers or something, but they gave me a 1 gram cart. 😅

Today I was helped by Emilie and she was amazing very helpful and knowledgeable. One of my best experiences at the dispensary.

Unfortunately I have to give a 2 star rating at this point. The selection available has been stagnant, the prices are far too high but that’s not even what prompted this review. I have now used the delivery service several times now and the last 3 times my orders were extremely late. There is a two hour window for delivery and that needs to be adhered to. I had to cancel my order this evening because although my delivery window was from 4-6pm I had not received any contact by 6:05. I called to inquire and was told that the driver would be to me by 6:20. By 6:30 still nothing and I needed to be somewhere. I called again and was told the delivery driver with my order is on lunch and they can’t do anything about it. Very disappointing. Do better Slater.

First time I do a delivery order. I had an option to pick the timing two in the afternoon to four in the afternoon then I get a call saying they were running 20 minutes late. I said OK now IFirst time I do a delivery order. I had a option to pick the timing two in the afternoon to four in the afternoon then I get a call saying they were running 20 minutes late. I said OK now I call at 5 o’clock. They never showed up I called. They connect me Delivery guy that was in charge of my order. I’m explaining to him that I never got it. He’s like oh I’m gonna bring it to you directly. I said OK. When is that? He’s like I got 19 orders. I’m like OK that’s not my fault. The point of this is that I had an option of the timing he’s like yeah I’ll be there at 7:30. I said 730. That’s crazy. He’s like oh well you know what I’m gonna determine the call. You could talk to my boss and he hung up in my face. I called back. It took them 10 minutes to answer. My call asked to speak with the manager. they said he’ll call me back. I said what about if I take a Uber over there he said manager will be here. Mines you left. My number. Manager never called me back. They canceled my order. The delivery guy has no respect at all, hung up in my face and had the nerve to talk over me like talk to my manager, and the manager never called me back smh why have Options of timing and want to deliver hours after then you call they’re all mad cause you’re asking whats going on with my order my delivery was scheduled 2-4 I’m on the phone at 5 The delivery guy still in the building cause I spoke with him. I don’t get it.

I find it very disconcerting that the security seal is always broken. I know that it is not "secure". Not a secure feeling. The "security seal" is for my protection it claims. So, when it has been completely removed and then just layed on top????? This is no longer "secure". How do I know I am getting what I paid for? Is someone "pinching" the order? Security seals are for security. Wish I had a battery in my digital scale. Not happy. Not complaining about the delivery time window that does not exist. This is excellent for seniors like me. If I feel "secure" in my purchase. My last 2 deliveries were "wonky", as in.....wonky. Security seal was removed on both orders. Another delivery experience yesterday. 1.23. Joseph delivered my order with professionalism, a smile and within the promised time. Such a pleasant experience rather than stressful. The containers were sealed. Be like Joseph.

They used to get my order wrong several times in a row. Operationally they're getting better, but payment systems have gone backwards. They're forcing people to use their PIN if it's a debit card. This feels like a complete disregard for the VISA logo and consumer security concerns. Neither employees (one was a manager named Krista) spoke to didn't seem to care to explore a workaround that absolutely must exist even after I explained the competitive dispensary "Mother Earth" had the very same issue and was able to solve it by processing my payment as a credit card differently. Surely someone wouldn't make such a poor business decision. I walked out of their feeling quite frustrated and not understood after having to ask the counter person to call someone several times before he actually did then being met with a manager who seemed to have a scripted response and was already mentally shut off or blocked to the situation. I might take a break from this place until they fix the problem. Forcing people to use their PIN seems absurd and backwards in technological advancement. It also speaks to how you view and treat your patients. Update: The order was incorrect again. Lol Several staff are quite friendly and helpful so it's nice to see them. They are welcoming, but the experience is dampened by several staff members giving indifferent energy. I guess it depends on who's working.

Visiting the area and was looking for a dispensary to check out. Decided on this one and was not disappointed. A young dude named Avery waited on us and he was really great. We had a lot of questions and he patiently answered all of them and then very quickly filled our order. Very pleasant experience and 10 stars to Avery!

Shout out to Maria...always has a smile. Buy slater, always a good price and huge buds. Ty to the guys out in the drive through...always ...rock it out of park! Oh and if it's your birthday You get to spin the wheel of gifts...oh yeah.

Customer service here is awful. So many orders ready and so many customers just waiting. My first time here and I spent over 32 minutes for 1 , 1/8. Felt like walk in customers get the least priority. Can't wait for a new shop to pop up and do better .

Not a great experience. It was my first time. Staff was talking nasty about another employee because they didn’t check me in correctly (new patient). I get that it is frustrating but maybe not in front of the customers. The place was packed and I’m pretty sure other people heard as well. Simple customer service. If you don’t recognize the person, do better and asked questions “first time here?” “Let me tell you what to do”. Simple communication. Thank you. Product was okay.