CVS Pharmacy - Indianapolis, IN | Dispensaire de cannabis

The person working the counter (3rd shift) is a phenomenal human being. So kind and efficient. Best CVS I ever been to.

I’ve been using this CVS for a few years, but I plan on switching locations soon. I don’t necessarily think it’s the employees’ faults - I’m guessing it’s poorly managed and understaffed.

Whenever I pick up my meds, I can expect to wait in line for around 30 minutes which is a bit ridiculous in my opinion. I’ve even gone at different days/times of the week, and it’s always busy with long waits no matter when I go. Recently, I ran out of a necessary medication and my app said it was “in progress” and “delayed” for several days. When I asked the staff about it, they said it was out of stock and that they hadn’t unloaded some boxes of a new shipment due to being overworked and understaffed, and that the medication was probably in there but they won’t know until they have the time to unbox it.

I had to wait another 20 minutes to talk to the pharmacist to see what other locations had my medication in stock. She was very frantic when talking to me because she was running around and extremely busy. The next morning, my app still says my medication is in progress and delayed, so I’m going to have to call those other locations and request I pick up my medication there, if they’re even still in stock.

Overall, this last experience was the final straw in my decision to switch cvs locations. I plan on switching to the cvs in target because it seems to have better reviews and I don’t recall it being extremely busy when I’m shopping at target.