Infused, A CBD Marketplace

Horrendous customer service. I drove an hour round trip to the Boulder location to find out that the location is closed. I saw that there is this location in Denver, so I called to verify if they have the product that I need in-stock as this will add another hour+ of driving (not to mention the price of gas right now). It should have only taken a moment to verify products in-stock.

An individual with a male voice answered the phone with no greeting so I asked if I had reached ‘Infused’. He responded but the sound was jumbled, so I apologized that I couldn’t head and asked again if I had reached ‘Infused’. The individual responded, “well that’s who you called” and hung up. I have tried calling back several times, but they aren’t answering the phone now. I just wanted to verify if you have a product in stock so I can spend money at your store. I really need this product for my anxiety.

There are plenty of jobs available if customer service isn’t a good fit for your employees.

Edit: I did not use Google Maps to view the Boulder listing because I was previously your customer at this location and had no reason to use Google first in order to be a customer there. My review is regarding my customer experience, and your clear lack of regard for customer service as a retailer.

I just drove to Denver after not getting through to anyone and was met by the same rude individual. They did not have the item in stock and could have saved quite a bit of trouble by providing better customer service over the phone. I hope you have a better day!

Maybe the in-store experience isn't as bad, but definitely don't try asking any questions over the phone - man I was nothing but friendly until the end, yet I was treated like my question (re: hours of operation) was the dumbest thing he's ever heard. As if posted hours are always correct these days. And I am not one to say the customer is always right...they aren't...but I didn't do anything to deserve the extreme snark. Oh well, c'est la vie, I shall find a different CBD store.