My second time here and my excellence experience went down hill. I went for the first time on a sale day. The lovely lady who helped me inform me since I can’t combine deals I would be able to use my first time 30% off the next visit, regardless the day. Fast forward today, I went in and let the girl know before hand about the deal. Keep in mind the same girl is helping me again. She said she can def figure something out, all she needed was a manager override. She calls over the guy. Which he inform me they no longer offer that deal and that he wouldn’t be able to honor it. I got annoyed as I drove almost an hour out for what now seems to be for no reason. I voice my upset feeling and he just had a blank face and will just say there nothing he can do. I think what threw me off the edge was he would say that he’s doing the best he can but would follow with “there nothing I can do”. So I pointed that out as well as how his face just looked annoyed with me and just wanted me to leave. So he said if I were just going to pick at him I can either buy the product or leave. Well guess what I left and went to union square. Where guess what they were able to honor my deal! Never going back here and I have contacted the BBB. As for the lovely lady who help me! She amazing! Sweet and actually worried about my needs!

Does NOT except LEGAL CA DMV PRINTOUTS of Driver’s License/ ID ‘RENEWALS!’ EVEN WITH ORIGINAL FORM of ID w/ pic. Wasted an ENTIRE HOUR OF MY DAY. Driving to 2 different locations to hear security didn’t show up at the O’Farrell ST location, (this was AFTER 9am), to turn around and hear it’s the “store policy” we can’t accept your legal form of identification issued by the state.

Good experience with the shop and staff, friendly and helpful. The product selection was limited and very focused on STIIZY brand products. In the case of pre-roll packs, the STIIZY brand infused joints were the only option, and they are not a good product. One of the harshest smokes I've ever had and hasn't improved after several years. I regret giving it another chance.

I spend a lot of money at Stiiizy period, a lot. Recently though, they have been very very slow and more inclined with learning about customers personal lives rather serve the patient and move onto the next. My advice for them as a company since they are clearly cutting corners and trying to save money judging by less armed guards would be to focus on getting the customers taken care of and moving on, the chit chat is unnecessary. I’ll continue to spend money here I just won’t be coming as often as I use to, which was everyday sometimes multiple times a day.

Suku, Kevin, Dylan, Mote are the BEST! If you’re in the city, pull up. The dankest of dank.