STIIIZY SoMa

My second time here and my excellence experience went down hill. I went for the first time on a sale day. The lovely lady who helped me inform me since I can’t combine deals I would be able to use my first time 30% off the next visit, regardless the day. Fast forward today, I went in and let the girl know before hand about the deal. Keep in mind the same girl is helping me again. She said she can def figure something out, all she needed was a manager override. She calls over the guy. Which he inform me they no longer offer that deal and that he wouldn’t be able to honor it. I got annoyed as I drove almost an hour out for what now seems to be for no reason. I voice my upset feeling and he just had a blank face and will just say there nothing he can do. I think what threw me off the edge was he would say that he’s doing the best he can but would follow with “there nothing I can do”. So I pointed that out as well as how his face just looked annoyed with me and just wanted me to leave. So he said if I were just going to pick at him I can either buy the product or leave. Well guess what I left and went to union square. Where guess what they were able to honor my deal! Never going back here and I have contacted the BBB. As for the lovely lady who help me! She amazing! Sweet and actually worried about my needs!

Does NOT except LEGAL CA DMV PRINTOUTS of Driver’s License/ ID ‘RENEWALS!’ EVEN WITH ORIGINAL FORM of ID w/ pic. Wasted an ENTIRE HOUR OF MY DAY. Driving to 2 different locations to hear security didn’t show up at the O’Farrell ST location, (this was AFTER 9am), to turn around and hear it’s the “store policy” we can’t accept your legal form of identification issued by the state.