Walgreens – Leavenworth, KS | Cannabis Shop

I went to refill a prescription and they told me my insurance would not cover it that I needed to pay outright which was more than I could afford. They said the reason was because I had "already refilled this prescription within the last month". I had not refilled this prescription in over a year and a half becausenit is on an as needed basis... So I called my insurance provider and they said the reason they declined to pay for it was because instead of selecting quantity 1 the person selected quantity 6.7... So my insurance provider thought that I was trying to fill 6.7 refills all at once!! I only wanted 1... I had to get on a conference call with my insurance provider and the pharmacist to walk them through their mistake. They were very snippy and rude towards my insurance provider though they patiently explained how to process my prescription properly for 1.

Disrespectful employees who blame the customer when they, the pharmacy, forget to fill the prescription. Nevermind that the automated service calls and texts that the script is ready. I could overlook this except for the fact that the employees talk with disrespect and attempt to lie about insurance not working or the doctor didn't write the prescription.