As someone who has spent 10 years in this industry, I am consistently forced to shake my head when passports are not accepted as valid forms of identification. To be absolutely clear—I have worked as an executive in multiple states. This is not a legal gray area. Passports are legal, government-issued identification in every single state nationwide. This falls squarely under the Cannabis Regulation and Tax Act (CRTA). I expect an executive or company owner to contact me immediately. I will be following up regularly on this matter with the appropriate governing entities. Your actions are in direct violation of state law and, quite frankly, the policy is disproportionately racist—whether you recognize that or not. The purpose of these regulations is to prevent access by individuals under 21. That is the ordinance. Follow it, or shut the business down. It is unprofessional to be unfamiliar with the laws governing your own operation, and even more unprofessional to rely on customers to educate your staff on those laws. I will not be shopping here again. This is poor practice and an absolutely indefensible policy.

Worst service, they sell defective carts and dont honor exchanges, lost money ,,,, DONT GO there,, avoid this place

Went there believing I was going to get flower at 65.85% as advertised online but received 37.65% of the same flower advertised. See photos. I asked the supervisor to make it right with me because he was false advertising and he said he couldn’t do anything. Never be back. Check your product before you purchase.

They got ride of the point system. The reason I went here. They put the notice at the bottom of the site and don’t say anything unless you ask. Also weight your stuff. They are wrong a lot. Ascend down the street is better. Update new point system here is garbage. They want you to spend $800 to get 20% off your n purchase.

The customer service it not all that great. I made a pre order, applied my points so it would be discounted at the total remaining was $21.19 but when I got there they were trying to charge full price. I notified the person that I had used points and then he said that the points are not stackable and he would have to return the points and charge me either full price or just use a $10 discount when it was supposed to be $40 off. Truly not a great experience and I think I'm going back to ZenLeaf, they only reason I had gone here was for the convenience of proximity.

I'm a Medical patient who has been coming in for quite some time. Recently some changes to ordering had made putting in online ordering a hassle when you get to the register and you are told it doesn't qualify for you to buy as a Medical patient. I have bought the same things at other dispensaries without this exception. And I am not even upset about that. It was the way the Bud tender just walked over and handed me the bag and said, "Here are your products." Instead of pulling each one out to verify and show me they were correct. That's always the way it's been done. But apparently I was too much trouble for that. They just wanted me to leave. As someone with long-term health issues and terrible anxiety and depression - to be treated with disdain when there is a smile on that other person face - is incredibly dejecting. Not sure how much I want to go back - even if it's the closest to my home. I want to go where I feel welcomed.

All the bud tenders are great. Too bad that’s the only good thing about the store. I’ve been going here for three years sometimes every day and today the new security guard started yelling me for no reason once he got off the phone he proceeds to tell me that I can’t go in with the merchandise I just bought. I didn’t know these were the rules. I told him I just wanted to redeem my points. Long story short he started yelling so loud and aggressive. Once I talked to the manager, his excuse was there was an incident yesterday. No one apologized. I told him he was really nice, but the security guard was super aggressive and yelled at me, that’s when he responded that there was an incident yesterday that’s not an excuse, however. Once I was inside, the girl was really nice and she apologized, but it wasn’t her job to apologize. It should’ve been the manager or the security guard. The security actually walked inside the store room once I was inside and started laughing and making jokes with this guy almost taunting me, it’s ridiculous. I can’t believe that happened to me. Specially, when im one of their best customers probably to be honest. I’ve spent over 15,000 $ at this store. And this is how they treat me ? This is one of the most expensive stores in Chicago. I go there cause it’s close to my house and I like the tenders, but I told the manager I was never gonna go there again and his response was thank you. Have a good day, I was shocked all he had to do was apologize. I’m a stoner. I would’ve forgotten all about it, but the fact that I was treated so bad after being a loyal customer for three years I’m shocked. I think the security should be fired. I know people depend on their jobs, but it’s not right for someone to be yelled at for no reason, I was not aggressive at all so I don’t know why he came for me like that. He is very unprofessional on the phone talking to whoever he wants and it’s ridiculous. The old security was lovely and nice but he died. I will miss the bud tenders but I am serious about never going there again.

Placed an order for pickup, open till 9pm but they closed the doors at 8:45 and left customers outside. Security comes out and says he decides to close at 8:45. Completely unprofessional and hostile security with no regard for the actual closing time Listed. Based on other reviews the security guard here is a problem.

Store hours say they close at 9 so I did an online order and went to pick it up. Pulled up at 8:43 and the doors were locked. You should change your business hours to 8 if your employees are allowed to close when they want. Wasted my time, probably won’t be returning after I use up my points, which sucks cause they’re the closest to my house. ZENLEAF on Western made it all good though.

Maribis of Chicago stands out not just for its exceptional products but also for its remarkable team. Everyone at Maribis is great—they’re not only knowledgeable about their offerings but also genuinely care about the community. They’ve consistently guided me towards the right products to manage my fibromyalgia, ensuring that I receive the care I need. Their commitment to customer well-being is evident in every interaction, making Maribis a trusted ally in my health journey. I love it here. 💪🏼