ASH Vape Smoke – Online Vape Shop - Niles, IL | Cannabiswinkel

Coby was very helpful. My mod broke and I needed a new one. He stayed and helped me out with finding something in my price range that suited all my needs. Very grateful for his customer service skills. Thank you.

I recommend this shop for your vape needs. The other ones in the area are lacking in the vape category. I couldn't believe that most of these shops don't sell tanks for mods. These guys have a lot of the good ones. 10 stars. I'll be a customer for a good while.

I came in on July 30th and purchased a red bang flum vape. Not even 24hrs later the vape was constantly running even without taking a hit. It got so hot and the juice kept leaking and it wouldn't turn off. I had to throw it away and pour water over it to make sure it wouldn't cause a fire hazard or potentially explode. I called the store immediately to let them know the situation and they said they would talk to the owner. I told them I would be back in town on Aug 2nd. I just walked in and was told that the owner would not replace or refund my money. All they could offer was 20% off my next purchase.

I understand that there are no refunds but I don't think the owner or staff know the severity of the danger that faulty product could have caused to me and others around me. I asked if they could just give me a new one and they respectfully declined.

Why would I buy another product from this establishment especially knowing the owner doesn't take care of returning customers, one that lives right down the street. I will not be purchasing from this store again and I suggest you not buy any disposable vapes from this store. This could have caused a fire or could have exploded in my pocket causing serious harm to myself and others around.

To the owner, if you would like to discuss I would be happy to have a discussion. I really wish they just gave me a new one because the staff is really chill and it's close to home but I will no longer be a customer if the issue does not come to a mutual agreement.