AYR Cannabis Dispensary Watertown Adult Use and Medical Use - Watertown, MA | Cannabiswinkel

Great selections, great prices, easily accessible, plenty of parking available on street or parking lot, quick and friendly service, online ordering available

I requested an oz of flower be transferred to the medical menu from the recreational menu for me on the morning of Tuesday 7/2. I had to go back to the menu myself and place the order once the employee transferred it from the recreational menu. I place my order and received the confirmation that my order was ready for pickup. When I went to the store that night around 5:30/6pm, my order was not correct. The bud tender who served me told me they ran out of the 8ths I ordered and they instead fulfilled my order with the same flower, but in quarter pouches and it also was testing lower than the flower I ordered. I didn’t receive a call about my order not being fulfilled correctly or that they ran out of the flower I specifically requested to be moved over for me to order, they also didn’t ask if I wanted a substitute item if the item I ordered ran out. The budtender got the attention of the manager on that night and the manager was not helpful at all by any means with the mistake the dispensary was making. If I’m asking for a product to be transferred from recreational to medical menu, I am the patient who should have priority to purchase that product first. The manager was not apologetic and didn’t try to help correct this mistake. She suggested I purchase the flower on the recreational menu and pay the tax, when I’m a medical patient. I asked her to transfer more of the product over to the medical menu for me and she said she can’t do that. I then asked her if someone could manually do it for me the next morning so I can buy the product I went there for and she then proceeded to say no and not offer any alternative. I drive out of my way to come to this dispensary which I’ve gone to since they opened and I left without purchasing anything and didn’t receive any compensation in the form of points or even giving a discount on the recreational menu so I wouldn’t pay the tax on the item. She wasn’t helpful in any way and also seemed to not care that I was displeased about how she handled this situation. Her customer service was absolutely terrible and I made it a point to not come to this dispensary for three weeks because of how uncomfortable she made me feel and how she did not try to fix the mistake that the dispensary made. I suggest the company make changes to their process when transferring items between menus for patients. If a patient requests an item be transferred, they should have first pick and priority of purchasing that item, whether this means an employee manually puts in the order themselves for the patient or transfer it over when the patient comes in to pick up their order. I have never been to a dispensary that handled their mistakes this horribly. Extremely unsatisfied.