BASA SF

Very lacking in sales skills for first timers.

Came in very friendly, stating I was new to recreational dispensaries, and asking for advice on the basics. I was like an idiot and impatiently asked technical questions as to what I want with terms being rattled off, quite the opposite of what your hope the response might be to the actual situation I had explained.

Questions like: do you have any pains or aches you want addressed, are you a smoker at all, how much do you want to spend… or were not asked. No literature to explain any of this. I mean you get a better standard than this from a coffee shop that care about coffee.

No time offered to explain the main categories of products and what the differences are (at the time I was virtually the only customer as well!) the lady actually turned me over to another staff member such was her frustration as me not coming in knowing exactly what I want. I suspect this place makes very little to no investment in staff training in customer service or hospitality.

After being very excited about the experience, it left me severely underwhelmed. And despite spending money here I would go elsewhere on principle now.

Nicholas was amazing and super helpful. Loved the 420 special and birthday love i received.