Budr Cannabis – West Hartford

Fantastic customer service, everyone was very friendly! They're very knowledgeable and fully willing to help anyone with an order if needed, but there are kiosks for ordering as well. Huge range of selection of all products as well.

Went today and was disappointed with my experience. No help was asked which usually they do ask and help order with me today nothing so I used the kiosk. I intended to buy 1 gram vape but accidentally ordered .5 grams instead. Got to the register the person didn’t confirm the product before purchase which they usually do and I didn’t think to check I walked out to my vehicle and saw the item wasn’t what I wanted I went right back in the front desk person told me ohh it’s okay you didn’t open it right I said no I just walked out he said things happen they will take care of you. Unfortunately the people at the register were no help and said they don’t accept returns unless there is something wrong with the item. Very disappointed I spent $61 on a .5 gram vape ! That’s insane. I would have NEVER done that knowing I can get more for the same price. They offered me a percentage off another order…… like if that was going to make it better. The return policy needs some type of change because if you aren’t going to confirm what the person is getting at the type of check out and not help something gots to give! I will take my business elsewhere.