CVS - Upper Marlboro, MD | Cannabiswinkel

I’ve been using CVS at 7600 Crain hwy since I moved to the area in 2018. It is conveniently located and it is nice how prescriptions can be transferred if there isn’t something in stock… that being said, a lot of times things aren’t in stock. It’s terrible to the point that it takes hours for “waiting” RX’s to be ready, there is an evident high turn over rate. Some of the pharmacists are great, polite and attentive while others couldn’t care less. There are major mess ups with accuracy with issues like my sons meds that he got every month with no issue then took over a week to figure out why it suddenly was not available and I was given inaccurate info that insurance did not cover it. I went through hoops with his dr to send prior auth, was told it didn’t need prior auth and found out the real reason cvs said it wasn’t covered was it was out of stock and hard to come by. Eventually got it filled. There are evidently too many customers and not enough people working. I’ve only stayed because of the convenience of a drive through when my kids were smaller, but now I think I need to find a better more efficient pharmacy… this isn’t it. I’ve also paid out of pocket for RX that just weren’t run through insurance properly… I call ahead a lot of times now… called ahead on something I was told would be ready and it wasn’t ready when I got there… went home one time and my sons powder antibiotic had not been mixed… it was still powder.

If I could I'd give zero stars. Never fill my meds and never answer the damn phone. I called at 1pm and left a message on the stupid auto message thing, by 3pm when they still hadn't called back, I called again. It went to the pharmacy and kept telling me that someone would pick up the phone, no one ever did and I sat there waiting until almost 5. This is one of the worst pharmacies.