Dragon Smoke Shop TX - Frisco, TX | Cannabiswinkel

Not the kind of owner to actually help you learn or understand anything unless it also helps potentially boost profits by advertising higher priced products. Owner ignores anything priced lower regardless of quality unless you specifically ask for it and don’t listen to him try and convince you to spend more on a worse quality product. I was given an awful battery recommendation. I haven’t struggled more with a battery than the most expensive one that was advertised to me in store. Good thing I’m not ever coming here again.

First and hopefully last review I ever make anywhere. I have been here multiple times the past year. The employees were nice, friendly, and overall provided great customer service. I bought a defective disposable for $50 that was practically a fire hazard (fired continually with no way to stop it) and tried to return/exchange it 1 1/2 days later. The man at the counter told me due to store policy (and as I learned later by looking into it myself is also a state policy) that they can’t do returns or refunds once you leave the store. I told him I completely understood and left with no issue. The problem I have is that the older employee at the counter while I was describing the problem I had to him, after every other word I said he just kept saying “Yeah. Yeah. Yeah. Yeah. Yeah.”. I understand that the people who work here probably have to deal with issues like this all the time and it gets exhausting and repetitive, or that people just have bad days, but that’s no way to treat a customer. It was rude, unprofessional and completely unhelpful. If he simply took the time to explain the policy to me I would’ve felt much better, but instead he treated me like an annoyance by repeatedly cutting me off and brushing me off as quickly as possible. He didn’t offer any sort of sympathy or explanation and instead rushed me out the door. And for that reason I’ll never be shopping here again.