Magic Theatre Smoke Shop N vape - San Mateo, CA | Cannabiswinkel

Good service! Great prices!

Update. The issue was resolved.

The worse customer service I've ever experienced!!!! If I could give it 0 star, I would.
The store just lost several customers (me and several my friends) who were buying a lot at that store. Happily it's not only a store around.
I bought a 10 mm bowl for my bong for $21, but on my way home I found another option for $6!! They were looking the same and since I don't care about the quality of the glass I decided to return it. Since I bought it 10 mins ago I thought I would not have any issues with it. However, the salesperson didn't want to accept my return saying that they have Final Sales policy. He didn't want to hear anything! I've never faced such a rude attitude!!
Even though I go to this store regularly I've never see information about this shop policy before until the moment the salesperson pointed me on.
I also couldn't find it on the receipt because the salesperson didn't give the receipt to me when I purchased the bowl.
I was explaining him that I would buy something else instead, but he said that I'm rude and had to go out from the store. He was playing a game on his phone and he wasn't interested in talking to me.
I'm sure if it would be the owner, the situation went differently.
I was rejected to have a contact of the owner so that he could decide if he wants to make an exception for me or not. It's always bad to lose customers for such a small thing. I was bringing money to this business, but no more.
I would never go back!!!!
There are nicer smoke shops in that area who cares about castanets issues and needs and with more flexible policies.
Moreover, rejecting my return the store braking the law because the Final Sales Policy information doesn’t displayed well!!!