Olswell Cannabis Co. Grand Rapids Dispensary

Went here for my first time today. I put in a pickup order a couple hours ahead of time. Got a confirmation text that it was ready. Upon arrival it wasn't. Ok, annoying but no big deal. Telling me that there's a 25 percent discount for first timers though and not applying any discount at all though is enough for me not to return. The money in itself doesn't matter much, but it's the lack of customer appreciation that is more bothersome. When I asked why I didn't get the discount on the way out I was told the discount wouldn't apply if the product was already marked down, but it would on my next visit. First I was told that without looking into specifics about my order. Next my products were not marked down. Lastly I'm not going to feel appreciated with the remote possibility they apply a discount ON MY NEXT ViSIT. Sorry you get one shot to make things right especially on my first time in.

Uly is one of my favorite people here! He’s extremely knowledgeable about the products, very friendly, and genuinely cares about you walking out with exactly what you need. It’s refreshing to have someone who knows so much and is excited to share their wisdom; rather than just making a sale a sale, Uly makes it a pleasant experience (and a sale!).