Terrace Cannabis Dispensary – Moline

I want to take a moment to recognize Lyssa. She is more than a receptionist. She's the vibe curator for each person that walks through the door. She brings a positive presence to this business. From observing her interactions over time, it’s clear that she approaches her role with professionalism, patience, and genuine respect for everyone who walks through the door. She has a calm, welcoming demeanor and makes a visible effort to ensure people feel acknowledged and heard, even in high-stress or fast-paced situations. Even when she's not feeling her best, she still greets everyone and pushes to ensure she's kind to everyone.

I witnessed an unpleasant encounter today and she handled it with grace! What stands out most about Lyssa is her ability to remain composed and courteous, regardless of the circumstances. She does not dismiss people, speak down to them, or act impulsively. Instead, she follows protocol while still treating individuals with dignity and understanding. That balance between policy and compassion is not easy, and she handles it with grace.

She communicates clearly, sets expectations respectfully, and does her best within the boundaries of her role. When issues arise that require escalation, she handles them appropriately rather than reacting emotionally or unprofessionally. That speaks to both her character and her training.

From an outside perspective, Lyssa represents the kind of employee any business would be fortunate to have: dependable, level-headed, and genuinely kind. She contributes to a positive environment not just for customers, but future customers as well. Anyone observing her work can see that she takes pride in what she does and treats people the way they deserve to be treated.

Lyssa is amazing at her job, and her professionalism should not be overshadowed by isolated frustrations or misunderstandings. She consistently shows up with integrity, patience, and respect qualities that truly matter in customer-facing roles. She's a gem!

I put in a pre-order at 9am to make sure I'd get the product I'd like. Stopped by after work when they proceeded to tell me they gave my order to someone else, and that there was nothing else in my price point that was on sale with that brand. They also gave me no solutions to rectify them messing up.