Trulieve Halethorpe Dispensary

Fully staffed or short, online ordering 5 hours in advance or walk in they are painfully slow. Tenders need training to talk/move faster during consultations. 3-5 mins max, tenders don’t have experience with customer service or weed so they just yap with customers forever while the line builds. Online ordering doesn’t help them move any faster and it might not even be ready. Team is nice but talkative and clearly lacking strong management. If they even have one at all. Cashiers standing and talking to each other and distracting the ones with customers
behind the register instead of jumping on a register with more than 15 people waiting in the lobby. Medical or recreational. Shouldn’t take 1 hour to pick up an online order placed 5 hours before hand with 6 people on the clock. Make a separate lane for online orders, keep recreational and medical lines separate and train staff!! ONLY coming here because their competitor Nirvana on route 40 moved to rosedale!!

1st time back in a year and wow. Nothing has changed. Bigger waiting room to keep more people waiting. The staff has no clue what's going on ever. They make all this money but still only pay one cashier at a time to work. There is no line system or time of arrival or anything. Having your medical card does not matter. You still have to wait. But they clearly have a message stating that medical card owners go to medical line to skip wait. But that doesn't matter. Did u order online? Don't matter. You still wait. Plan on spending at least 30-60 mins. Definitely try to avoid this corporate failure. Greenpoint is only 10 mins from this location.