CastleLeaf Dispensary Brighton - Boston, MA | Dispensário de cannabis

‼️‼️‼️‼️‼️‼️‼️I want to share my experience here because it was completely unacceptable.

I ordered a vaporizer online from this store and picked it up in person. After leaving, I realized that I had been given the wrong product. I returned to the store within about 10 minutes and calmly explained the situation.

I had specifically ordered a sativa model, but they gave me a different brand that was indica. Instead of acknowledging the mistake, the staff tried to convince me that the order was correct. They claimed that the word “indica” on the product could be confusing and insisted that this was the model I had selected.

However, I clearly showed them my order — both the model and the type (sativa) were completely different. Despite this, their explanation made no sense. I had my receipt and asked for a return, but they flatly refused.

On top of that, the staff spoke to me in a mocking and dismissive manner. As I was leaving the store — with no other customers inside — one of the employees shouted “IDIOT” at me, openly insulting me.

Let me be very clear: Do not come under this review later to apologize or claim this was a “misunderstanding.”
Simply review the security camera footage from December 25, 2025 at 7:05 PM. The insult will be clearly visible and audible. There is no excuse for this behavior.

They gave me the wrong product, I went out of my way to return and correct the mistake, they refused the return, and then I was verbally insulted. This was one of the most humiliating and disrespectful experiences I have ever had in Boston. Completely unprofessional behavior.

i love this place so much. i’ve been coming here since it opened, you really cannot beat the price and customer service. everyone who works there is so awesome and helpful. great vibes. i recommend this place to everyone i know. my one complaint that i am humbly begging for- PLEASE add more live resin/rosin cartridge options. the vast majority of their vape stock is flavored distillate disposables. this used to be my one stop shop, but since they stopped carrying live resin carts reliably i’ve been going other places. maybe even Natural Selections LR liquid diamond carts or something? Superflux? please. thanks love you guys