Navia(sp?) was great for an easy 1st time customer experience at reception. My order was ready at counter and correct! Grown Rogue flower and pre rolls are one of my favorite and top quality MI canna businesses. I would only say parking was a bit confusing and the parking lot and sidewalk could use some trash cleanup for a better look. I ordered online and that was pretty simple and I usually don’t say that. I didn’t get the mentioned free gift but I’m guessing I need to sign up for something but I missed any promo online and it wasn’t mentioned in store. I tried to get delivery but my area of Fennville just outside Saugatuck wasn’t included. I refuse to shop at jars. Next time I will try in store. Thanks

Placed an online order AND tipped well. Was charged over $25 extra because budtender swapped a tier of 1 item up & did not bother communicating it (SUPER fun figuring that out after standing there politely insisting someone actually help me.) Started with having to call the store multiple times to get through, only to be told I had to come in to the store to resolve. Was offered points in recompense (you know, ones that expire eventually...) Why would I want to spend more money at a place that clearly doesn't care about MY time or money?!? Oh. What. Fun.

Awesome and welcoming. My husband and I stopped here in Michigan on the way to Houston and it was a real delight to see everything in here. We got help right away from Caleb and he got us in and out under 20 mins. It was a fun experience. Such a cute building and it’s really clean inside. Def worth stopping. 💯😊

I always love shopping at cookies! The staff is always so kind, and the prices are amazing. Jonah helped me in my recent trip—not only was he very helpful, but his personality lit up the room. I left the store with the biggest smile plastered to my face lol! Thanks for the wonderful experience!

Was a loyal customer for 2 years until today. I received the crunchiest hardest bs ever and it wasn’t cheap it was labeled as “ Diamond tier” 😂 spoke to the manager he said he can’t do anything compliance laws blah blah. No one asked to take it back, what coupon can you give what discount can you give on next purchase. Let him know if nothing gets done I won’t be back and he said no problem lol. Obviously they don’t value the customers that keeps the business going. Me and my fellow smokers will never spend another time with these greedy pigs.