CVS | 783 Rio Del Mar Boulevard, Aptos, California | Cannabis Shop

Today, I had an awful experience with 3 different pharmacy staff members here. I did not deserve the way I was spoken to. My doctor said they sent over refill approval (shows as sent on their end last week), but the pharmacy claims they didn't receive it. I tried calling before driving over there and the call disconnected 4 different times - I brought this up thinking maybe their phone lines were down once I had to drive over, I was ignored and interrupted with "date of birth." Guess they didn't care.
Not much you can do here on either end, and I wasn't blaming anyone, but I actually could not believe the way these people spoke to me when I was having a tough time and in a really tough spot. Because of this issue, I'll have to miss at least one dose until they somehow receive the order again, hopefully early next week. All they needed to provide was some compassion and understanding. It isn't hard. This is a long standing issue at this pharmacy and I can't understand why nothing has changed. Their behavior here is absolutely awful consistently. There's so much more to this but I'm not even going to bother because it won't change anyway. I just hope people who go here leave and find a new pharmacy (like 'm trying to do and it's a total pain and hassle, but worth it), and others don't go there at all.

“I’m not your insurance company” - rude rep at pharmacy counter to me after I’ve waited patiently for more than 20 minutes to pick up an off-the-shelf prep kit and want to know why it’s going to cost me close to $100 when it should be no charge. Will not return. Any attempt to diagnose the situation would have been good.