Heritage Natural Market

just bought a small bottle of Bioborn at the heritage store and it was expired. The expiration date was May 2022. Naturally, I went to return it (about 15-20min after buying it) and I was told this big elaborate story. The company sends them 2,000 of these bottles and the heritage has to check each bottle for broken seals and dates within a week in order to return it. The heritage said that it’s impossible to do that. I can see how that would be difficult. We walked over to where I got the bottle and looked at the other bottles and they had an Expiration date of July 2027. The manager immediately said they couldn’t exchange the bottle because the employees check the bottles every week, and then proceeded to say it’s only $8 so it’s not a big deal. Okay, $8 isn’t a big deal, but selling expired medicine (natural or not) is actually unethical. As a nurse I won’t take expired meds and felt I should at least let people know to check the expiration date because the Heritage will not exchange it.

Great products and excellent customer service. Definitely coming back