My partner tried to call the smoke shop to get help with finding something and the person who answered put her on hold for more than 5 minutes. I tried to return the call after she hung up then the phone number provided on the website goes straight to voicemail. I have tried to call the number provided on Google and on the website and all calls are going straight to voicemail during business hours...

At first, I loved coming here, but now I have a collection of weak torches I can't return, bangers that broke after one session, and a sad bank account. I know it's not the team's fault, but there needs to be either better inventory or a better return policy. Aside from that, the customer service is solid.

I love this place! And the employees are awesome! Especially Ali! She always makes me laugh and feel comfortable there. I go out of my way for the product as well. Thanks guys!

Great place! Friendly employees and great variety.

Awesome store and great selection of products. All smoke related products, but what I come here for is the kratom. They got awesome kratom products; Capsules, liquids, and powders. I bought a kilo of red Maeng Da (powder form) that had bad quality in the batch (doesn’t always happen) but instead of keeping it, I asked the store if I could return it to exchange it, and they approved. Im so grateful that i got a better batch this time. I thought i was going to lose the $110 that I spent because I opened the bag before returning it, but the manager was kind enough to let me swap for a better kratom product. Extremely thankful. Now im trying green monkey products, i hear its better than OP8 brands. Update: green monkey products and Tusk products are 10 times stronger than OP8 products. And it feels clean.