I had a very poor experience today when purchasing a 510 battery from this smoke shop. I bought a black version of the battery and brought it home to use, the battery wouldn’t work and I read to return to retailer if not working to replace as it is not uncommon for these to have issues. I went back and exchanged for a red one and went home to use and it was doing the same thing. I tested the cartridge with other batteries I have and it worked fine. I went back here to get a refund and the employee accused me of bringing in a used battery and trying to scam the shop. I have friends who shop there quite frequently who will not be going back based on the poor customer service I received all over a $10 battery.

Mon 2/6//23. The mature man that was working there wasn't as friendly as the others that work there. (He had grayish hair). He didn't smile at all... And wasn't up for suggestions. I think I have seen him before there but... Idk, maybe he was having a rough day...? I was having a hard day because we had to unplug the life support on my little brother the day before (Last Sun 2)5/23). All of the others employees are friendly and smile at you and make you feel like you're important. Please don't be too hard on him cuz he may have been having a hard day... I'm kind before I'm crabby... Although I can have a bad day also... But I try to be extra kind on my bad days cuz it tends to make my 'rough day reasons' not so important... Anyone who is crabby, snappy, impatient, or just mean... and those who do not pay rent in my head... They do not deserve to decide what my day is going to be like. Thank you for reading this. I do hope you were listening... Make your day a great day! Beckie

Super friendly staff. He was extremely knowledgeable, friendly, and offered to replace the product if it was incorrect or not what we expected. Super impressed with the customer service here! Edit to Add: I got the wrong coil, so went back. He laughed with me about it, replaced it, gave me an extra for my trouble, and just made me feel extremely welcome. Will definitely be visiting this shop again, can't say enough positive things about this establishment!

Prices and selection are just ok. I used to go fairly often because they’re close to me, but today was at least the third time I tried to go in the middle of the day when they were supposedly “open” and the door was locked, with no sign or anything. I assume they’re “on break” when this happens but it happens way too often for a place of business. If you’re gonna close shop for a break, work it into your schedule and include it in your posted hours.

Have never been disappointed with the products & service! Always greeted with a smile & eager to help staff! Utmost in quality service!!!!;